Return Policy

At Avani, we are committed to ensuring that our customers are fully satisfied with their purchases. We understand that sometimes, returns or exchanges are necessary. Our policy is designed to provide a smooth and efficient experience for all requests. Please review the following guidelines to understand the steps involved and to see if your purchase qualifies for a return or exchange.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our team directly via email at support@avaninaturals.com within 48 hours of receiving your damaged or defective item. When reaching out, please include clear photos of the item showing the damage or defect, as this will help us quickly assess the issue and expedite the resolution. We strive to make this process as seamless as possible, and in cases of damaged or defective items, you will not need to send the product back to us.

Return and Exchange Requests

For all other return and exchange requests, please complete our Return Request Form, available below. This form helps us collect essential information to process your request accurately and promptly.

Shipping Costs

Customers are responsible for the shipping costs associated with returns and exchanges except in cases where the item arrived damaged or defective. 

Eligibility Criteria for Returns and Exchanges

To qualify for a return or exchange, your item must be unused, untampered with, and in its original packaging. Any item that has been opened, used, or altered in any way is unfortunately not eligible for a return or exchange, as we are committed to maintaining the highest standards of quality for all our customers.

Exchange Process

If you wish to exchange an item, you have 14 days from the date of purchase to contact us and select an alternate item of equal value from our store. Once we receive your returned item and it passes our inspection, we will promptly send out the new item. This process ensures that we continue to provide our customers with only the best quality products, and that all exchanged items are returned in pristine, resellable condition.

Returns for Store Credit

For returns, we offer store credit instead of direct refunds. If you wish to initiate a return, you have 14 days from the date of purchase to request the return. Once your returned item is received and inspected to ensure it meets our eligibility criteria, we will issue store credit for the original purchase amount. This credit can be used toward any future purchase and does not expire, allowing you flexibility in choosing a new product that best suits your needs.

Additional Information

Please allow up to 7 business days from the date we receive your return for inspection and processing. We aim to handle all returns and exchanges swiftly, and we appreciate your patience throughout this process.

Thank you for choosing Avani. Our goal is to deliver a pure, luxurious experience, and we are here to support you with any questions or concerns regarding our Return Policy. If you have any further inquiries, don’t hesitate to reach out to our customer service team at support@avaninaturals.com